Warning: Informative Rant regarding Zillow-Trulia
This is why the public needs to be careful of the sources they use to make important decisions!
Things that make your head explode!
The DMV at Secretary of State office; Trulia; Zillow; getting “help” from a government agency.
Let’s just grab one of these, and let ‘er rip!
(For the record, I wanted to type the whole thing in BOLD CAPS!!)
I just sent Trulia a message not to renew my PRO subscription. And followed up with a phone call, because they plan on billing me again in just two days, and I want to make sure it doesn’t happen. So, what do they try to do?
Sell me advertising!
I have had profiles on Zillow and Trulia for @ 9 years, have been a full-time Realtor for over 20 years, and still Trulia only credits me with one sale.
Ever.
Total career high of… one!
Zillow was hardly any better: they had me credited with a career high of two (2) sales! So I started manually entering sales into Zillow. You would be shocked at the number of homes that are not in the Zillow system at all.
Our previous home: 100 years old, 2 blocks to downtown, 3 blocks to city hall and neither Zillow nor Trulia have it in the database as a home I can claim a sale on. Really?
I sort of understand some of the properties I sold in gated waterfront communities that they may not be able to access easily. Wait! Those homes are all deeded properties readily available on the county website, so why can these data-mining behemoths not locate the information?
Not even a zestimate for 412 Michigan Ave in South Haven, Michigan. Interesting. It’s not that zestimates have any bearing on reality, it is that so many people THINK the information they are getting online is trustworthy, and it is NOT!
So, today the Trulia rep told me what I needed to do is pay for advertising in my chosen zip codes, and buyers and sellers will then see my profile. I explained that my profile makes it look as if I am a useless slug that can’t sell anything (including my own house!) and I am NOT interested in paying them to send people to my profile for proof that I am worthless after 20 years in the business!
Boom!
How many times will my head explode and I continue on?!!?
Zillow bought Trulia this year, so they now are merging their faulty databases. The rep today said that I will likely see issues with my profile during the merger.
Not likely to get any worse for me, is it?
She confirmed My Florida Regional MLS feeds into Trulia, so the information should be automatically updated. That was after I explained that our MLS goes from Fort Meyers, north to Tampa, east through Kissimmee to the Atlantic Ocean. It is a big MLS! Not the Podunk system she assumed wasn’t feeding into Trulia.
So why, after 9 years, can’t they get it right? Or even close? They could credit me with a couple hundred of my sales and I probably would never even look to see if they were all there. Maybe even 100 would keep me from looking.
But only ONE?!?! I might notice that!
Several times through the years Trulia has said they will fix the feed to my profile. And I have even added some of my sales manually. But, time and time again, this is what I get. The rep said she has hundreds of Realtors in Florida who don’t have issues with their feed.
What makes me so special?
My recent sales range from a $90,000 condo downtown to a $3 Million bay front manse on an idyllic Florida island. I have worked the listing side, the buyer side, and even one with both sides. Trulia even sent me updates on my listings (that sold within days at full price or higher with multiple offers). How can they not at least have the properties they were emailing me about!?!?
Don’t get me started on the agent ratings, recommendations and testimonials! That is a whole other ball of… wax!
So here is my open letter to Trulia, and it will suffice if someone from Zillow would also like to take a look:
I do not want to renew my PRO subscription, that I have had for eight months. I have not gotten any leads from it. The only branding I will get from this is negative! I have had profiles on Zillow and Trulia for @ 9 years, have been a full-time Realtor for over 20 years, and still Trulia only credits me with one sale.
I have recommendations, but no ratings because the customers filled them out before ratings were a feature. I can’t remember if it is Trulia or Zillow, but at least one told me I have the old version of profile, and if I move to the new one I will lose the testimonials that I already have. Great.
Trulia was more useful to me when the blog and Q&A were being utilized. Now, I just don’t see the value of it.
Trulia-Zillow, surely you are working on cross-populating ratings and testimonials, right? Oh well, I’m not paying to see how it turns out.
Please let me know what additional information you need to set up my NON-renewal request.
Rant over. I feel better. Hopefully you are now better informed, and this is a win/win!
Respectfully,
Jim Sweat, ABR, CRS, CDPE, GRI, e-PRO, ILHM
REALTOR
Jim Sweat – Helping Buyers & Sellers Choose Wisely Since 1995 ™
Author of REAL ESTATE CSI: CONTROVERSY, SECRETS, INSIGHT (coming 2015)
American Realty of Venice, Inc.
700 W. Venice Ave
Venice, FL 34285
941-484-8080
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https://www.zillow.com/reviews/write/?s=X1-ZUyz3incawqo7d_93ahq Zillow
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